Special Order Items

What is a special order item?
Special order items are products we do not regularly stock. It's something we bring in just for you after your purchase. In this case, the item is ordered directly from Leclerc Looms once you place your order with us. Because it's not part of our regular inventory, it may take a bit longer to arrive, but we're happy to bring in the exact part you need!

How long will it take to receive my order?
Typically, special orders take between 2 to 4 weeks for the item to ship. Since we don't keep these items in stock, we place the order with Leclerc after you purchase it. Once your order has shipped from our store, you'll receive a tracking number so you can follow its delivery.

What happens if I order other in-stock items along with my special order item?
If you order additional in-stock items at the same time as your special order item, we'll hold the entire order and ship it together once the special order item arrives. If you'd like the in-stock items shipped right away, please place a separate order.

Can I return or exchange a special order item?
Unfortunately, special order items are non-returnable and non-exchangeable unless there is a defect or error with the order.