Policy for Workshops
Our workshops are non-refundable. A great deal of time and preparation goes into our workshops. To create the best experience for our participants we prepare all of our materials ahead of time.
Workshops are fully transferable at no extra cost, and we are happy to accommodate a friend or family member to come in your place. Please contact us to make these arrangements.
If a workshop is cancelled from low registration or restrictions a full refund will be provided.
This policy makes it possible for us to host great workshops and bring in quality instructors, and we thank you for understanding!
Return/Exchange Policy
We stand behind our products 100%. Your satisfaction is important to us! Please see below for details about our policy on returns and exchanges.
Please notify us as soon as possible if there is a problem with your order. Our return/exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot return or exchange your purchase.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must be in the original packaging, and yarn must not be wound from a skein to a ball if it came in skein form. No portion of the yarn may be used or tampered with. To process your exchange, we require a receipt or proof of purchase.
For both returns and exchanges, you will be responsible for paying for your own shipping costs for returning your item, unless the item arrives defective. When returning an item you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
We only offer refunds for products that are defective or damaged.
Not Eligible for Return:
- Weaving looms
- Gift cards
- Sale items
Giftcards are not eligible for a refund or exchange. We are not responsible for lost or stolen gift cards or gift card codes you are emailed.